Frequently Asked Questions
Find answers to common questions about our leading vaporization technology.
How do I clean my Puffco device?
To maintain optimal performance, soak the glass and atomizer in 90%+ isopropyl alcohol. Use a cotton swab dipped in alcohol to clean the connection pins and chamber after every use.
Is there a warranty on my device?
Yes, we offer a limited warranty on the electronic base of our devices. The duration varies by model, typically ranging from 1 to 2 years from the date of purchase.
Why is my device flashing a rainbow light?
A rainbow light sequence typically indicates a connection issue between the atomizer and the base. Ensure the chamber is fully tightened and the gold connection pins are clean.
Can I use my device while it is charging?
Most Puffco devices feature pass-through charging, allowing you to use the device while it is plugged in, provided it has reached a minimum battery threshold.
How long does a full charge take?
Using the provided USB-C cable and a high-output wall block, a full charge typically takes between 2 to 2.5 hours.
Are your products intended for tobacco use?
Puffco products are designed and intended for legal herbal and concentrate use only, depending on your local regulations.